COVID-19 Business Continuity Plan at Object Edge

Updated 4.1.2020

Like many of our friends and professional colleagues around the world, Object Edge has been closely monitoring the personal and business impacts this pandemic is having on people and businesses around the world.  As a company with offices across three continents with a diverse background of teammates, we have a unique view and perspective on how this pandemic forces change across the globe. With these inputs, along with those from the World Health Organization and the Center of Disease Control, Object Edge has enabled the following business continuity plan for our team members and clients.

Prioritizing People's Safety and Continuous Engagement

Object Edge initiated a work-from-home program in early March, along with a zero-travel policy, well before any of our local jurisdictions mandated it.  This allowed us to ensure that our employees were able to take the necessary precautions to protect themselves, their families, and their communities. This also allowed us to ensure that all of our employees had the necessary tools and infrastructure to continue to meet our client’s needs, well before access to equipment became scarce.  Due to the nature of our business, many of our offices had work from home arrangements for many employees, so the transition and overhead for us to do this company-wide was negligible. As of April 1st, 2020, we have experienced no disruptions to our business and our employees are all doing very well.

To ensure that our morale, culture, and productivity continue to remain high, we have enabled in most cases continued the following continuous engagement protocols:

  • Increased frequency of 1:1’s between management and employees
  • Increased frequency of daily standups and meetings where team members are continuously interfacing with one another
  • Bi-weekly surveys that allow employees to provide anonymous feedback on our approach and recommendations on what more we can do
  • Monthly webinars with the global team to share updates and receive feedback

All meetings are leveraging Google Meet which allows us to share video and record sessions to share with those that were not able to join the meetings.

Updates to business strategy and client engagement

As a culture, we pride ourselves on being client-first and as a business, we have operated for over 25 years by being nimble and adjusting to market forces.  Today, we see COVID-19 as an opportunity for neighborhoods, communities, and business partners to come together to get through these extraordinary times. As such, we have opened up several programs to our clients that have had their businesses impacted by COVID-19 including

  • Modified payment programs
  • Complimentary strategy consulting
  • Innovative managed services programs with flexible payment terms

If you’re a customer and have further questions on any of these services and programs, please contact senior partner Rohit Garewal at directly.

Continuous and frequent communication with key stakeholders

Clear, transparent and timely communications are necessary when securing ongoing support from customers, employees, suppliers, creditors, investors and regulatory authorities.  We have reached out to every customer (via email, phone, or text) at least twice per week and understood how their business is going and if there is anything we can do to help. Along with the employee communication noted above, we have also begun speaking with banks and local authorities on contingency planning in case we deem it necessary to continue remote operations through May (and beyond if necessary).

Build resilience in preparation for the new normal

Object Edge owns much of the real estate where we operate allowing us flexibility in fixed cost cash flow.  Where we don’t own our own workspace, we are working with our suppliers to understand how we can work together while our offices stay empty. From an infrastructure perspective, almost all of Object Edge’s servers with both public and private information (ERP, CRM, Accounting, websites, development environments) were transitioned to secure clouds in 2018 and 2019, ensuring that our key operations were not disrupted and continue to be maintained remotely.

We are well prepared and ‘stocked’ to continue to serve our clients remotely for the long term. Object Edge is also exploring innovative ways to continue to collaborate with our clients. Next week, we are sending tablets with pencils to the homes of certain clients and leveraging the Google Jamboard software with them in order to be able to whiteboard ideas and drive business, technology, and solution architectures.

© 2020 Object Edge, Inc.